What’s in the name ‘Project Care’? 

Sylvie leads our Centralised Services team, covering Project Care, Aftersales, Light Planning and Customer Service. She’s also involved in a wide range of strategic and operational projects – from Hubspot to Project Registration and Configuration. Despite her broad scope, she remains a key figure. She helped shape the team and plays an active role in projects and complex queries. As she puts it: “I always get the weird cases.” Luckily, her expertise and commercial mindset help us tackle even the trickiest challenges.

In the six years since joining the project team, Nele has become a driving force behind our major projects and custom solutions. With her sharp eye, resilience and “can’t isn’t an option” mindset, she delivers spot-on project proposals and steers each project to success. She also manages key accounts like Buzzispace, tailoring her approach with strategic precision. Together with Sylvie, Nele welcomes clients into the world of Project Care and Custom – leaving them not just informed, but inspired.

Hanne joined Modular six years ago alongside Nele and quickly became a key player in Customer Service thanks to her can-do attitude and technical skills. Always up for a challenge, she moved into the Project Care Team, where she now works closely with Nele on large-scale and custom projects. With Sylvie’s scope expanding, Hanne’s mix of empathy, experience and clear communication made her the perfect choice to co-lead the Customer Service team.