Your profile

We’re looking for a Product Support Officer to join Modular Lighting Instruments in Roeselare, Belgium.

What you’ll do

• You will be part of the commercial after sales team, aiming to have a clear communication towards the customers regarding:
  • Quality issues via our online after sales tool.
  • Technical-installation related requests.
• Equipped with a solid technical knowledge and experience, you will be focusing on the more complex technical questions or issues, which you will analyze to go back with an answer or solution.
• Your target audience is:
  • Our resellers in different markets, but also installers/prescribers.
  • Your colleagues in both customer service, after sales and sales department.
• You are a problem solver, eager to deep dive together with other members of the quality and R&D team.

What you’ll need

To be successful in this role, you understand what it takes to make a high-end brand better every single day. Therefore, you should bring:

• Solid electro-technical background.
• Knowledge of led technology, driver and dimming protocols, connected technology (Bluetooth, Zigbee), electrical installation is a pro, experience in lighting is an advantage.
• Good communication skills and a team-player attitude.
• Solution-oriented and analytic thinking.
• Fluency in Dutch and English.
• Knowledge Excel.
• Knowledge ERP package (SAP).

Our offer

A dynamic, young growth company with an international reputation and career opportunities for result-driven employees. A no-nonsense mentality with quick decisions. The support from an experienced colleague during the training period that leaves room for personal initiative. Remuneration according to your abilities and experience. Healthy work-life balance, you can enjoy flexible working hours and the possibility to work from home.